IMAP

IMAP keeps mailbox content on the server and synchronises folders, read state and messages with supported mail clients.

Encrypted access

Use TLS-protected mailbox access for production accounts. Avoid sending mailbox credentials over an unencrypted connection.

Webmail

SnappyMail provides browser-based access to hosted JKMail accounts. Users authenticate using their provisioned mailbox credentials.

Client troubleshooting

• Confirm the complete mailbox username.
• Verify the mailbox password.
• Confirm the correct mail hostname.
• Confirm TLS and port settings.
• Check whether the mailbox is active.