This website policy is an initial publication and should
be reviewed by qualified legal counsel before commercial launch.
Pre-purchase evaluation
Customers should review demonstrations, documentation and compatibility requirements before purchasing.
Digital software
Eligibility for refunds may depend on licence activation, delivery status, implementation work and the applicable commercial agreement.
Services
Deployment, migration, customisation and integration services may be non-refundable after work begins.
Request process
A future customer portal will provide the formal channel for eligible refund requests.
Final terms
The policy applicable to a transaction will be the version incorporated into the associated order or agreement.
Last updated: August 2026