Diagnostics
Logs & Diagnostics — JKPanel Server
Use service and application logs to isolate hosting failures efficiently.
Diagnostic order
- Identify the affected domain, customer or service.
- Record the HTTP or application error.
- Check Nginx logs for request-layer failures.
- Check PHP-FPM or application logs for runtime failures.
- Check database logs or connectivity where relevant.
- Check mail logs for email delivery failures.
Avoid noise
Search within the time window in which the failure occurred. Large unfiltered logs can hide the event that actually explains the problem.
Sensitive information
Logs can contain account names, paths, domain names and operational information. Do not publish raw production logs without reviewing them for sensitive data.